GDPR & Privacy Policy

Who We Are

LG Entertainment is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR). This section explains what information we collect, why we collect it, and how we handle your data securely and lawfully.

About us

When passion meets precision

What Data We Collect

We collect the following personal data from our customers:

  • Full name and marital name (if applicable)

  • Email address

  • Postal address (if required for the service)

  • Payment information (for bond refunds only)

  • Cookies (for basic website functionality)

  • Social media usernames and any information you voluntarily provide via direct messages

We collect this information through:

  • A Google Form for booking enquiries

  • Direct communication via email, phone, or postal mail

  • Messaging through social media platforms (e.g. Facebook, Instagram)

Legal Basis for Processing

We process your data under the following lawful bases:

  • Contractual necessity: To provide the services you request

  • Legitimate interest: For efficient communication and service management

  • Consent: When you voluntarily share data with us (e.g. via social media or forms)

Data Retention

We retain your personal data only for as long as necessary:

  • Booking and contact data: kept up to 12 months after your event

  • Financial records: retained for up to 6 years for legal compliance

  • Social media messages: retained only as long as relevant to your booking or enquiry

Your Rights

You have the right to:

  • Access any personal data we hold about you

  • Request correction of inaccurate information

  • Ask for your data to be deleted (where applicable)

  • Object to or restrict how we process your data

  • File a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us:

📧 lgentertainmenthire@gmail.com

📞 07487881398

Cookies

Our website uses essential cookies to ensure functionality. We do not use tracking or advertising cookies, and no third-party cookies are active on the site.

Contact

If you have questions about how we use your data or want to make a data rights request, contact us at:

LG Entertainment

📧 lgentertainmenthire@gmail.com

Use of Photographs and Videos

LG Entertainment may, from time to time, capture photographs and video footage during events for promotional purposes. These materials may be used on our website, social media channels, and other marketing platforms to illustrate and advertise our services.

If you do not consent to the use of your images or videos for these purposes, please notify us in writing prior to or during the event. We will ensure that your preferences are fully respected.