GDPR & Privacy Policy

How We Protect Your Personal Data

At LG Entertainment & Event Styling, we take your privacy seriously and are committed to protecting your personal data. This page explains how we collect, use and protect any information you provide when using our website or contacting us about our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, which require businesses to process personal data lawfully, fairly and transparently.

What Information We Collect

When you contact us or use our website, we may collect the following personal information:

  • Name

  • Email address

  • Phone number

  • Event details (date, venue, type of event)

  • Website usage information such as IP address or browser type

This information helps us respond to enquiries and provide the services you request.

How We Use Your Information

We use your information to:

  • Respond to enquiries and booking requests

  • Provide quotes and event services

  • Communicate about your booking

  • Improve our website and services

  • Meet legal and regulatory requirements

We only collect the information necessary to provide our services.

How We Store and Protect Your Data

We take appropriate security measures to protect your personal information from unauthorised access, loss or misuse. Personal data is stored securely and only accessible to authorised individuals.

We only keep personal data for as long as necessary to fulfil the purpose it was collected for.

Sharing Your Information

We do not sell your personal data to third parties.

Your information may be shared with trusted service providers when necessary to deliver our services, such as:

  • Website hosting providers

  • Payment providers

  • Event venues or suppliers involved in your booking

All third parties are required to handle your data securely and in accordance with data protection laws.

Your Rights Under GDPR

Under UK GDPR, you have several rights regarding your personal data, including:

  • The right to access your data

  • The right to correct inaccurate information

  • The right to request deletion of your data

  • The right to restrict or object to processing

  • The right to lodge a complaint with the Information Commissioner’s Office (ICO)

If you would like to exercise any of these rights, please contact us.

Cookies

Our website may use cookies or similar technologies to improve your browsing experience and analyse website traffic. Cookies help us understand how visitors use our website so we can improve our services.

You can manage or disable cookies through your browser settings.

About us

When passion meets precision

What Data We Collect

We collect the following personal data from our customers:

  • Full name and marital name (if applicable)

  • Email address

  • Postal address (if required for the service)

  • Payment information (for bond refunds only)

  • Cookies (for basic website functionality)

  • Social media usernames and any information you voluntarily provide via direct messages

We collect this information through:

  • A Google Form for booking enquiries

  • Direct communication via email, phone, or postal mail

  • Messaging through social media platforms (e.g. Facebook, Instagram)

Legal Basis for Processing

We process your data under the following lawful bases:

  • Contractual necessity: To provide the services you request

  • Legitimate interest: For efficient communication and service management

  • Consent: When you voluntarily share data with us (e.g. via social media or forms)

Data Retention

We retain your personal data only for as long as necessary:

  • Booking and contact data: kept up to 12 months after your event

  • Financial records: retained for up to 6 years for legal compliance

  • Social media messages: retained only as long as relevant to your booking or enquiry

Your Rights

You have the right to:

  • Access any personal data we hold about you

  • Request correction of inaccurate information

  • Ask for your data to be deleted (where applicable)

  • Object to or restrict how we process your data

  • File a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us:

📧 lgentertainmenthire@gmail.com

📞 07376319750

Cookies

Our website uses essential cookies to ensure functionality. We do not use tracking or advertising cookies, and no third-party cookies are active on the site.

Contact

If you have questions about how we use your data or want to make a data rights request, contact us at:

LG Entertainment

📧 lgentertainmenthire@gmail.com

Use of Photographs and Videos

LG Entertainment may, from time to time, capture photographs and video footage during events for promotional purposes. These materials may be used on our website, social media channels, and other marketing platforms to illustrate and advertise our services.

If you do not consent to the use of your images or videos for these purposes, please notify us in writing prior to or during the event. We will ensure that your preferences are fully respected.